Thank you for shopping with Katana Threads. We value your business and strive to provide you with high-quality, made-to-order garments. Please read our refund policy carefully before making a purchase.
No Refunds for Change of Mind or Incorrect Sizing
Due to the custom nature of our products, all garments are made to order. Therefore, we do not offer refunds or exchanges for change of mind or incorrect sizing. We highly recommend double-checking your measurements and the size guide provided on our website before placing an order.
Exceptions
We only offer refunds or exchanges in the following circumstances:
- Defective Items: If the product you received is defective or damaged.
- Incorrect Orders: If you received an incorrect item that does not match your order.
Process for Refunds or Exchanges
If your order meets the criteria for a refund or exchange, please follow these steps:
- Contact Us: Use our contact form within 7 days of receiving your order. Please include your order number, a description of the issue, and any relevant photos.
- Review and Approval: Our team will review your request and, if approved, provide instructions for returning the item.
- Return Shipping: You will be responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
- Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 10 business days. Refunds will be issued to the original payment method.
Non-Refundable Items
The following items are non-refundable:
- Custom orders or personalized items not due to defect or error.
- Sale items or gift cards.
Contact Us
If you have any questions or need further assistance, please contact our customer service team on our contact us page.
By placing an order with Katana Threads, you agree to this refund policy.
Thank you for your understanding and support.